Read the official Privacy Policy, Cancellation & Refund Terms, Damage Claim & Settlement Policy, and Customer Trust guidelines of World Cargo Packers And Movers.
World Cargo Packers And Movers (“we”, “us”, “our” or “Company”) respects your privacy and is committed to protecting personal information that you provide when using our website, requesting a quotation, making a booking or contacting us.
This Privacy Policy explains what information we may collect, how we use it and the choices available to you.
Depending on how you interact with us, we may collect:
Personal Information:
Communication Information: When you contact us by phone, email, website forms or other communication channels, we may retain information necessary to respond to your request and provide our services.
Technical Information: When you use our website, technical info such as IP address, browser type, device info, operating system, pages visited, date and time of access may be collected automatically via cookies.
We may share relevant information with service providers or partners where reasonably necessary to provide requested services (e.g. transportation partners, packing personnel, payment gateways, insurance providers, technology providers, or law-enforcement where required by law). We do not sell customers' personal information as a business asset.
Online payment transactions are processed through secure 256-bit SSL third-party payment gateways (e.g. Razorpay). We do not directly store complete card or banking credentials on our servers.
Our website uses cookies to enhance functionality and user experience. We take reasonable security measures to protect personal information against unauthorized access, misuse, alteration, or disclosure.
Personal information is retained only as long as necessary to fulfill services, maintain transaction records, process claims, and comply with legal obligations. Customers may request access, correction, or deletion of their personal information subject to applicable law.
World Cargo Packers And Movers
Website: www.wcpackers.com | Email: wcmovers91@gmail.com
Customers may request cancellation of their booking by contacting support with their Booking ID. Cancellation charges, if applicable, depend on the stage at which the request is received.
Where a customer cancels before packing, loading, vehicle deployment, or service commencement, the refundable amount will be determined after deducting applicable booking, administrative, or non-refundable charges communicated at booking time.
If cancellation is requested after packing, loading, vehicle deployment, or transit has commenced, charges will be deducted for services already performed and expenses reasonably incurred.
Customers may request date rescheduling subject to vehicle, crew, and operational availability. Reasonable advance notice is requested.
Where a refund is approved, it will be processed through the original payment method (or mutually agreed method) within 3-5 business days upon valid cancellation confirmation.
Charges for packing materials used, labour deployed, vehicle deployment, or third-party expenses already incurred prior to cancellation are non-refundable.
The company may reschedule or cancel bookings if circumstances make performance unsafe or impractical. In such events, eligible refunds for unperformed services will be processed promptly.
World Cargo Packers And Movers takes reasonable care of customers' belongings during packing, loading, transportation, unloading and delivery. In the event of damage, loss or shortage, claims are processed under the following verified guidelines.
Notice Period: Customers must report visible damage or shortage at delivery or within 48 hours of delivery.
Minor scratches, small dents, surface chips, or cosmetic damage that does not affect functionality.
Maximum Settlement: Up to 20% of eligible declared/assessed value.
Substantial damage or component breakage that affects normal use but does not make the item completely unusable.
Maximum Settlement: Up to 50% of eligible declared/assessed value.
Item completely destroyed, lost in transit, or damaged beyond repair.
Maximum Settlement: Up to 100% of eligible declared value.
Exclusions: Pre-existing damage recorded at pickup, customer-packed items damaged due to improper self-packing, prohibited/illegal goods, or normal wear and tear are not eligible for damage claims.
At World Cargo Packers And Movers, we believe customer trust is built through transparency, clear communication and responsible service. We do not make unsubstantiated claims such as “100% Safe,” “Zero Damage,” “Government Approved,” “Fully Insured,” or “Guaranteed Delivery” unless supported by applicable documentation, coverage or authorization.